Goods may be returned or exchanged within 14 days from the date of receipt, subject to the conditions below.

 

1. Eligible Reasons for Return or Exchange

You may request a return or exchange in the following circumstances:

- the product has a quality issue;

- the product was damaged during transportation;

- the wrong item was delivered;

- the product does not conform to the item ordered, provided that the product remains in a condition suitable for resale;

- the item is defective upon arrival.

 

2. Conditions Not Eligible for Return or Exchange

Returns or exchanges may not be accepted in the following circumstances:

- personalized or customized goods;

- goods that have been used, worn, or activated, including electronic products that have been powered on;

- goods or accessories showing visible wear, damage, or signs of use;

- missing or seriously damaged outer packaging where this affects resale value;

- goods that are not suitable for return by their nature and were identified as such at the time of purchase;

- any other condition that affects the resaleability of the goods.

 

3. Return or Exchange for Personal Reasons

If you wish to request a return or exchange for personal reasons, you must contact customer service within 14 days from the date of receipt, and the goods must remain in a condition suitable for resale. Return shipping costs in such cases shall be borne by the customer.

 

4. Return or Exchange for Quality Issues

If the return or exchange is due to a product defect, transportation damage, incorrect shipment, or another issue attributable to us, please contact customer service within 14 days from the date of receipt. If the claim is confirmed, the return shipping cost will be borne by us.

 

5. Return Procedure

To request a return or exchange, please contact customer service and provide:

- order number;

- customer name;

- contact phone number;

- reason for the return or exchange;

- relevant photos or other supporting evidence, where applicable.

 

Customer service will generally review the request within 1-3 working days after receiving your email.

 

6. Return Conditions

Returned items must be kept in their original condition and, where applicable:

- include original packaging;

- include accessories, gifts, tags, and accompanying materials;

- include any relevant invoice or supporting documents if required.

 

We reserve the right to reject return or exchange requests if the returned goods do not meet the applicable return conditions.

 

7. Refunds

If a return is approved, we will process the refund within 15 working days after the returned goods have been received and inspected, subject to the original payment method and any applicable legal or administrative requirements.

 

8. Return Contact

Please contact:

service@mail.uyotyle.com

 

Customer Service Hours:

09:00-18:00